Returns & Exchanges
We want you to love what you ordered. If something isn't right, here's exactly how returns and exchanges work at 786 Fabric Collections.
Return window
You can request a return or exchange within 48 hours of receiving your order. After 48 hours we're unable to accept returns.
Condition
To be eligible, items must be:
- Unworn, unwashed and undamaged
- In their original condition with all tags attached
- Returned in the original packaging
- Unboxing Video of the Parcel
What can't be returned
- Customised or stitched-to-measure orders
- Items marked as final sale or clearance
- Items damaged through wear or washing
How to start a return
Contact us within 48 hours of delivery with your order number and the reason for the return. Reach us via our Contact page (WhatsApp or email). We'll confirm your return and share the return address — please don't ship anything back before we confirm.
Exchanges
Want a different size or design? We're happy to exchange, subject to availability. If the new piece costs more we'll share the difference; if it costs less we'll compensate it in the next order or provide a PROMO code.
Refunds
Once we receive and inspect your return, we'll provide you with PROMO codes and Discounts, but Refunds are Not Possible.
Return shipping
Return shipping is arranged by the customer, unless the item was faulty, damaged, or sent in error — in those cases we cover it.
Wrong or damaged items
If you received a wrong or damaged item, please tell us within 48 hours of delivery with photos. We'll make it right at no cost to you, and an unboxing video would be required.
Questions?
Reach us any time via our Contact page. We reply within one business day.